Delightful Doodles

FAQ'S

 
 
 
Q. How long does it take to get my download once I have purchased your products?
A. Downloads are activated within minutes of your purchase and will be available in your "ACCOUNT" area unless you use an "e-check". In that case your dowloads will not be activated in your account area till the check has cleared the paypal system. Usually 5-10 days.
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Q. I can't get my download to open, it says "corrupted files" what do I do?
A. This sometimes happens (especially to people on dial-up) What you need to do is to simply remove the files from your computer and re-download the products. This should clear up any troubles.
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Q. I'm on dial-up and it takes forever to download a zip file. Can you email me the seperate files?
A. No.
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Q Can I use your items to create things to sell on Cafe Press?
A. Yes.
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Q. Can I digitize your graphics and sell them as patterns for machine embroidery?
A. Yes.
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Q. Do you do custom work?
A. Sometimes. It all depends on my workload and my mood at the time. It never hurts to ask.
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Q. Can I make printables using your graphics and sell them online?
A. YES, as of Dec 01/2009 all my graphics can be used on products that are sold in digital format. This does not include my printables.
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Q. I love all your boxes and cake slices and I'd love to show them to my customers but I don't want to spend all that time making the boxes just to take pictures of. Can I take the sample pictures you have off your website?
A. Go right ahead, but please don't ask me to email them to you, I just get too many requests for that to be able keep up with them all.
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Q. Can I sell digital downloads of your boxes and other printables on places like craftsuprint.com?
A. NO. Sorry, but absolutely NONE of my printables can be sold in digital form on any website ever. None of my boxes, bags or kits can be resold on other websites as digital downloads.
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Q. I've been waiting 2 weeks now for the CD I ordered from you and I still don't have it. What should I do?
A. Just be patient.  I live in Canada and you probably do not.  Mail delivery across the border takes up to 6 weeks in some cases. Don't ask me why because I just don't have any idea.  If after 6 weeks it still hasn't shown up contact me and I will send another CD to you. In the 5 yrs I've been doing this there have only been about 3 or 4 times that a CD has actually never shown up, so don't panic.
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Q. How did you get into this business?
A. Well, I've drawn my whole life. It's the only thing I'm any good at. I bought my first computer in 2002 and just started playing around with different programs. I joined some "tutorial" groups for Paintshop Pro and learned the basics that way. Then suddenly it seemed that people were asking me to make them things like "tags" for message boards and little graphics they could use for cards or candy wrappers. I put together a CD of about 500 diferent little graphics I had drawn and made myself a little website to see if the CD would sell. It did, and Delightful-Doodles was born.
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Q. Can you explain to me how to use your graphics in my graphics program?
A. Nope, sorry. The only program I'm fully versed in is Paintshop Pro, and I just don't have the time to show each and every person how to use different programs. You should at least have a working knowledge of your graphics programs (whichever ones you use) before buying my products.


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